Conceptualizing User Interaction in a Multi-service Environment

Espinoza, Andreas E. (2002) Conceptualizing User Interaction in a Multi-service Environment. [SICS Report]



Research has shown that training a user to apply a Mental Model while learning to use a system improves user performance. Researchers have also proposed that designing an interface, based on the mental model of an experienced user, may allow a new user to form the same mental model and be more successful in using the system. The following study proposes that presenting a novice user with a mental model based on the system to be used, which has been formed from several experienced users of the same system, will result in the new user being more successful immediately. The use of a complicated system was facilitated by the insertion of previous users mental models. The extracted mental model was presented with the introduction of the ServiceDesigner application (a system that allows the user to combine several Electronic Services). Users who received the mental model performed better with the application than the control group.

Item Type:SICS Report
Uncontrolled Keywords:Mental model, Service composition, Electronic services
ID Code:2268
Deposited By:Vicki Carleson
Deposited On:29 Oct 2007
Last Modified:18 Nov 2009 16:03

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