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Adaptive help by navigation and explanation

Lemaire, Benoit and MacDermid, Catriona and Waern, Annika (1994) Adaptive help by navigation and explanation. [SICS Report]

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Abstract

Adaptivity in help systems can be achieved either by intelligent help techniques, but also by very flexible and easily controlled user interface mechanisms. In this paper, we discuss an outline of an interface that combines these two approaches to adaptivity. The fundamental property which enables this integration is that the necessary knowledge is both explicitly represented for explanation generation, and {\it explicitly presented to the user} for navigation and manipulation The success of intelligent help requires that a highly user-oriented approach to the design of the interface is used. The interface described here is being developed for a help system which is intended to aid program developers in their use of a development methodology, which is an unusually advanced target for adaptive help. We describe our strategy for capturing usability requirements as a combination of three methods: investigating the users' help needs in the current context, identifying general properties of computer interfaces that apply to the identified problems, and finally investigating the usability properties of a selected design solution through rapid prototyping. The paper reports the findings from the initial interviews, and describes the selected basic solution as realized in the prototype. We also describe how this basic structure can be enhanced in different ways, in order to yield different adaptation mechanisms.

Item Type:SICS Report
Uncontrolled Keywords:Adaptive interfaces, intelligent help, explanation, user oriented design
ID Code:2463
Deposited By:Vicki Carleson
Deposited On:27 Jul 2009
Last Modified:18 Nov 2009 16:08

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