Toward a Participatory Design Approach to Service Design

Sangiorgi, Daniela and Clark, Brendon (2004) Toward a Participatory Design Approach to Service Design. In: Participatory Design Conference, 27-31 July 2004, Toronto, Canada.

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This paper introduces service design as a potential Participatory Design (PD) theme. It proposes that the success of designing good services can be increased by including the perspectives and practices of the future service participants into the design process. Through the description of an action-research project, the paper explores the potentials and limitations of using an ethnographic approach and Activity Theory to frame the service design process and interpret the complexity of services.

Item Type:Conference or Workshop Item (Paper)
ID Code:5463
Deposited By:Brendon Clark
Deposited On:12 Mar 2013 12:31
Last Modified:14 Nov 2013 15:24

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